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1. TELL US YOUR INTENTION TO WITHDRAW


DS-MARKET undertakes, in case of sending of damaged or incorrect material, to replace the product, this through a simple report made by the customer in the following ways:


The goods must be sent carriage paid and insured to:


DS-MARKET, at D.S. GROUP DI DE LAURENTIS DAVID, STRADA BASSIANESE, 58 - 04100 LATINA


N.B. We remind you to use express couriers insuring the goods for the invoiced value.


Given that: the products are not supplied on trial, the Customer is responsible for the choice of the products ordered and for the compliance and conformity of the specifications indicated by each manufacturer to their needs, pursuant to art. 64 del you have the right to withdraw from the contract without penalty and without giving any explanation for a period of 14 (fourteen) days from the day you receive the products.



PRINTABLE RETURN FORM: DOWNLOAD HERE (PDF)


The products must be returned complete and in their original packaging.

N.B. :

This right of withdrawal is recognized only in favor of consumers as specifically identified by art. 3 letter A of Legislative Decree 206/2005:

"consumer or user: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out". holders of VAT numbers are excluded



2. ATTACH THE LABEL THAT YOU WILL FIND AT THE BOTTOM OF THE RETURN

Manifestation of willingness to make use of the benefit granted by the D.L. 50 January 15, 1992 Indication of the product for which you decide to make use of the right of withdrawal.

The data relating to your bank account (name of the institution, corresponding agency, current account number).

Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal

The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, attached software, cables, manuals, etc ...);

The right of withdrawal cannot be exercised by the Customer if the purchased products consist of sealed computer software, which have been opened by the Customer.

The purchased good must be INTACT and NOT USED and returned in its original packaging with intact seals, complete in all its parts (including any documentation and accessory equipment: accessories, attached software, cables, manuals, etc ...); by law, the shipping costs are charged to the customer;

the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer; in case of damage to the goods during transport, DS-MARKET will notify you of the incident (within the working day following receipt of the goods in its warehouses), to allow you to promptly file a complaint against the courier of your choice and obtain a refund the value of the asset (if insured); in this eventuality, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal;

DS-MARKET is not responsible in any way in cases of damage, theft, loss of goods returned by shipments not insured by the customer for the return of goods; upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport, lack of the original external / internal packaging, absence of integral elements of the product (accessories, attached software, cables, manuals, etc ... );



3. WAIT FOR OUR COMMUNICATIONS AND THE REVERSE OF PAYMENT

As soon as we have received the products (and verified their integrity) DS-MARKET will, as soon as possible and in any case within the terms established by (at the latest within 14 days), reimburse the customer the sums paid by bank transfer, withholding , the amount of the shipping costs that will be definitively charged to the Customer.

It will be the customer's responsibility to promptly provide the bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the invoice holder), in the event that the payment of the order was made by bank transfer or cash on delivery, in the case instead a Paypal / Credit Card payment will be canceled from the control panel.



ATTENTION:

The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where DS-MARKET ascertains:

the lack of the original external / internal packaging;
the absence of integral elements of the product (accessories, attached software, cables, manuals, etc ...);
damage to the product for reasons other than its transport.

In no case will not be collected parcels on delivery or carriage forward.

In case of forfeiture of the right of withdrawal, DS-MARKET will return the purchased good to the sender, charging the shipping costs to the sender.

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